Tuesday, June 16, 2020

Emotional intelligence and the right body language - Free Essay Example

EMOTIONAL INTELLIGENCE  AND  RIGHT BODY LANGUAGE Introduction Relevance to the company Introduction to Emotional Intelligence Emotional Intelligence is the capacity to distinguish, utilize, comprehend, and oversee feelings in positive approaches to diminish anxiety, convey viably, feel for others, overcome difficulties, and defuse clash. It mirrors an individualà ¢Ã¢â€š ¬Ã¢â€ž ¢s capacity to manage every day ecological difficulties and helps anticipate accomplishment in life, both in professional and individual interests. Emotional Intelligence consists of the following Introduction to Body Language Body language is the administration of time, space, appearance, stance, signal, touch, outward appearance, eye contact, and voice. It is a requirement for genuinely compelling correspondence. Hence Body language is extremely significant to administer and initiate, and to all parts of work and business where correspondences can be seen and physically seen among individuals. Relevance to the Company Investor Relations is about proper communication. IRO who does not develop his/her emotional intelligence may face difficulty in building constructive relationships with investors, analysts, peers, subordinates and clients. In planning for an imperative meeting, one needs to focus on what to say, retain significant focuses, and practice the presentation so that the IRO will come across as credible and convincing. The achievement in any business presentation relies upon how well the speaker can articulate a triumphant position. In any case, it is likewise influenced by oblivious comp onents, for example, the way the body stances coordinate the other individual, the level of physical movement as one speaks, the amount of eye contact the speaker uses, and the degree to which the speaker can set the tone. It is very important for CEOs/CFOs/IROs to be emotionally stable and confident. While interacting with investors or analysts or during a QA session, it is critical for top executives to maintain their image. They need to understand and value their image in the minds of the industry, shareholders, and analysts. It is very important that they carry a perception study themselves to understand their image among the investors and analysts. Pain Points: Influencing international investors Communicating the company story efficiently Engaging with the investor community effectively Best Standards Practices As per various studies, only 7% of the message that the audience perceives comes from the words the IROs/senior executiveà ¢Ã¢â€š ¬Ã¢â€ž ¢s use. 38% of the impact of the presentation is from the ability to speak/present and 55% impact is from the body language, in short, around 93% of the impact of the presentation is from the confidence which the IROs/senior executives show during their presentation. Enhancing the presentation skills is also about looking at oneself and how one come across to the audience and is something that all IROs/senior executives need to have. Being a good communicator requires more than verbal aptitudes and the ability to oversee stress. Often, what the speaker states is less important than how the speaker states , or the other nonverbal signals the speaker sends outà ¢Ã¢â€š ¬Ã¢â‚¬ the gestures made, the way the speaker sits, how fast or how loud the speaker talkà ¢Ã¢â€š ¬Ã¢â€ž ¢s, or how much eye contact is made. To hold the attention of others and build connection and trust, the speaker needs to be mindful of, and in control of, this non-verbal communication. The speaker likewise needs to have the capacity to precisely read and react to the nonverbal signals that other individuals send. Successful nonverbal communication depends on the ability to manage stress, recognizing the emotions, and understanding the audience. When communicating: Focus on the other person. Make eye contact. Pay attention to nonverbal cues IRO needà ¢Ã¢â€š ¬Ã¢â€ž ¢s to take these into consideration when preparing/delivering a presentation and just be aware that along with the presentation, the IRO is also presenting himself to the audience, and he needs to be conscious of that balance. Execution and Action Plan/Checklist Emotional intelligence and body language is a combination of competencies which can be executed in the following way: Establishing key messages: This is the first step towards preparing for a successful presentation/interview. Before the presentation/interview, it is recommended to create three to five key messages of the company to its audiences. While developing the key messages, the audience of the presentation/interview and the points that need to be conveyed should be kept in mind. Preparing for anticipated questions: Before the presentation, all the questions that might be asked during the QA should be listed properly. While developing the answers, the focus should be made on the key messages that have been developed earlier and the ways to inculcate them into the answers. Use of bullet points often works well for easy memory recall. Moreover, it is critical that the management thoroughly prepare for the tough questions but do not forget to have responses ready for the easy questions too. Nothing can spoil managementà ¢Ã¢â€š ¬Ã¢â€ž ¢s as well as the companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s image more than a bad answer to any question. Playing according to the medium: During an interview for print media, management can afford to take long pauses to collect the thoughts without the audienceà ¢Ã¢â€š ¬Ã¢â€ž ¢s knowledge. However, this can certainly not be practiced during a live broadcast. IROs have to further perceive the contrast between a video interview, whether for television or webcast, and an audio webcast or radio meeting. The medium has significant effects on preparing for the interview. For instance, catching the right manner of speaking in noting troublesome inquiries amid a radio meeting is no simple task and being mindful of the messages that the non-verbal communication is sending amid a television meeting can be just as critical as the words the management is stating. Have an open posture face on to the audience to show confidence and positive body language. Individuals judge the non-verbal communication à ¢Ã¢â€š ¬Ã¢â‚¬Å" dont shut yourself off to them by dismissing or collapsing your arms. This can be seen as anxiety or instability and may be translated as negative non-verbal communication by the audience. Use body languages to oneà ¢Ã¢â€š ¬Ã¢â€ž ¢s advantage by showing the management is positive, open and confident. Make eye contact with the audience as it helps build trust, establish rapport and demonstrates that the speaker knows what heà ¢Ã¢â€š ¬Ã¢â€ž ¢s talking about. Vary the tone of the voice throughout the presentation. The tone of voice can help engage the audience throughout the presentation. Focus on the speed at which the speaker delivers the presentation. Make an effort not to take in the presentation word for word as the speaker needs it to seem conversational and natural. The substance is continually going to have impact and it will shift from industry to industry on the unpredictability of the messages. Be that as it may, attempt to make it as basic and plain talking as would be prudent by and large. Use images to make the points and get people interacting with the speaker Checklist Ensure proper knowledge about the companyà ¢Ã¢â€š ¬Ã¢â€ž ¢s financial performance, operations and strategies Know your audience and prepare for questions that may be asked during the QA Study the questions raised during earlier presentation / interviews Measuring the Success Investor / Analyst perception study Audience reactions during the presentation/interview Quality depth of questions posed during the presentation/interview Request for meetings/calls Doà ¢Ã¢â€š ¬Ã¢â€ž ¢s and Donà ¢Ã¢â€š ¬Ã¢â€ž ¢ts Doà ¢Ã¢â€š ¬Ã¢â€ž ¢s Prepare well before the presentation/interview and know the audience. Do a self-evaluation. Identify the weaknesses Have the courage to look at it honestly. Keep emotions under control when things do not go as per the plan. Examine how the speaker reacts to stressful situations. The ability to stay cool and in control in troublesome circumstances is exceptionally esteemed in the business world and outside it. Show the enthusiasm by keeping an interested expression. Donà ¢Ã¢â€š ¬Ã¢â€ž ¢ts Avoid the pockets Donà ¢Ã¢â€š ¬Ã¢â€ž ¢t fidget Donà ¢Ã¢â€š ¬Ã¢â€ž ¢t cross arms while socializing Try not to be rigid and utilize the hands and non-verbal communication to make controlled signals to help make the points. Try not to stand before the screen or over signal so that the speakers arms cover the screen now and again. Donà ¢Ã¢â€š ¬Ã¢â€ž ¢t sit with arms folded across the chest. This will appear unfriendly and disengaged. Try not to cross legs and shake one over the other. Its diverting and shows how uncomfortable the individual is. Summary The picture of the senior management/ IROs in the psyches of the stakeholder is indispensable. Key delegates of the organization ought to hope to deal with their feelings and body language while conveying a presentation/ giving interviews. The way the management / IROs handle the presentation/ meetings mirrors their certainty and fabricates the organization picture in the psyches of the stakeholders. These abilities add to a mans capacity to oversee and monitor his or her own feelings picture, to effectively gage the emotional state of others and to influence opinions. We value your feedback At S-Ancial we pride ourselves on delivering great service to you, our valuable customers. Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints about the IREP manual, so that we can improve the content and the way we communicate. We like your compliments If you are satisfied with the content of the IREP manual, please let us know. It helps us to know that we are delivering services effectively and provides us with an opportunity to recognise staff that provide high quality service. We value your suggestions We see suggestions as an opportunity to improve IREP content and communication. Your suggestion are valuable and will be considered as part of our ongoing activities to improve our services. We respect your complaints A complaint about IREP manual content, IREP delivery, communication you had with our staff during IREP implementation or any other matter which has caused dissatisfaction or concern are an important way for us to be accountable for our activities and can help identify ways for us to improve our processes and the quality of our communications. We are committed to providing a fair, timely and professional response. Please do not hesitate to write to us on [email  protected]/* */ We would love to hear from you. Prepared for Pradip Seth 1

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